Patient Carer Race Equality Framework (PCREF)
What is the PCREF approach?
PCREF is a way of bringing together local Black communities, Black service users and their carers with staff to work together in partnership to look at how we implement the national PCREF competencies within SLaM and develop local competencies as needed, with the aim of identifying the priority actions that will help eliminate disparity in AEO.
The competency framework will be signed off by the Trust Board and then implemented within the Trust, supported by an outcomes framework so we will know over time if PCREF is leading to the change that is so greatly needed.
What are the core areas of work that are the foundation of our PCREF approach?
- As one of four national pilot sites, we will work alongside NHS England to:
- Improve our implementation of Statutory and regulatory duties, which impact racial disparity, as a minimum baseline requirement
- Implement nationally identified organisational competencies, in a way that reflects our local communities
- Identify and implement Trust-level determined organisational competencies
- Implement the national patient and carer rated experience tool
What have we done so far?
In partnership with Black Thrive and SLam, between November 2020 and January 2021, a phase of pre-engagement our three groups – Black community members, people who use our services and their carers, and staff. This involved going out to meet people where they are and initiating conversations about PCREF. This was followed by a specific event for each group called ‘Fit for Partnership’ to explore how we can work together as staff, members of the Black community, service users and carers.
In February 2021, we will delivered four borough-based events in Lambeth, Southwark, Croydon and Lewisham. These were co-hosted by SLaM borough Service Directors and each borough Independent Advisory Group. Here we discussed quantitative and qualitative information gathered on AEO of the ethnic groups identified and discuss what areas we should focus on next.
In February 2021, we held a Trust-wide event to bring together all perspectives and identify an overarching approach to focus on in the next phase of developing our PCREF approach and key areas that the Trust needs to improve, to better meet the needs of the local Black community.
How you can get involved?
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There is an open invitation to join this journey, particularly community members, service users and their carers who identify as Black African, Black Caribbean, Black Other and Mixed ethnic backgrounds. Equally, the invitation is for staff with frontline work experience to join this journey bringing their valuable knowledge and ideas to improve services to better meet the needs of the diverse communities we support.